Customer Relationship Management Manager

CRM Manager – Belfast

Abacus is exclusively recruiting a CRM Manager to join a highly successful, dynamic, and fast-growing company. This brand is investing in Belfast to develop a Centre of Excellence. You'll be part of a team driving profile enhancement and developing profitable revenue streams through client acquisition and growth programmes.

You'll work closely with stakeholders across Business Development, Marketing, and professionals at all levels. We're seeking a dynamic and experienced CRM Manager to lead strategic CRM initiatives across multiple offices. This role is pivotal in driving CRM best practices, enhancing data-driven business development, and ensuring seamless integration with key systems.

Key Responsibilities

• CRM Taskforce Leadership – Lead the CRM Taskforce, collaborate with stakeholders, and act as the firm's subject matter expert.
• Data Visualisation & Reporting – Design Power BI reports and collect user feedback to support BD campaigns.
• Alumni & Referral Management – Manage database and reporting for Alumni Programme and referral tracking.
• CRM Training & Support – Deliver CRM training across European offices and onboard new locations.
• BD Support – Use CRM insights for client targeting, cross-selling, and relationship mapping.
• Systems Integration & Data Stewardship – Manage InterAction CRM, integrate with platforms like Vuture, Evergreen, and Kentico.
• IT Collaboration & Supplier Management – Work with IT teams and external CRM suppliers.
• Data Quality – Enforce data entry protocols and audits for clean, actionable data.

Experience & Skills

• Degree in Business, Marketing, Information Systems, or Data Science
• 5+ years CRM experience (preferably in legal/professional services)
• Expertise in InterAction CRM (ideally v7)
• Familiarity with marketing campaign platforms (e.g., Vuture)
• Power BI, Excel, and database reporting skills
• Strong communication, training, and stakeholder engagement
• Project management and ability to handle multiple priorities
• Analytical mindset and attention to detail
• Bonus: SQL, data science fundamentals, AI project exposure

The Reward

• Competitive salary + outstanding benefits:
• Private medical, dental, and cash plan
• Pension, life assurance, income protection
• Critical illness cover
• Generous holidays + bank holidays
• Cycle-to-work scheme, gym discounts, and more!

Culture & Next Steps

This company values diversity, flexibility, and ambition. If you want to join a multi-award-winning team and help drive growth, send your CV to Abacus today!