3rd Line Support Engineer

• 3rd Line Support Engineer
• Princes Risborough, Buckinghamshire
• Up to £45,000 + Benefits + Flexible Working

3rd Line Support Engineer Princes Risborough, Buckinghamshire Up to £45,000 + Benefits + Flexible Working  We’re looking for an experienced 3rd Line Support Engineer to join an established technology services provider, delivering high-level technical support and contributing to infrastructure and cloud projects.  This is a senior technical role focused on complex issue resolution, project delivery, and supporting the wider support team. You’ll provide advanced 3rd Line Support across a Microsoft-centric environment, taking ownership of escalations and working on a mix of operational and project-based work.

• Delivering 3rd Line Support whilst owning and resolving complex technical incidents
• Leading server, network and cloud projects
• Supporting and mentoring 1st and 2nd line engineers
• Making effective technical decisions during critical incidents

Technical Stack

• Windows Server, Active Directory, Microsoft operating systems
• Hyper-V and virtualised environments
• Microsoft 365 and Azure
• Server and network installations

What We’re Looking For

• Proven experience in a senior 3rd Line Support role
• Strong Microsoft infrastructure and virtualisation knowledge
• Confident, proactive and service-focused
• Able to work independently and as part of a team

The role is based in Princes Risborough with flexible and hybrid working (around two days per week in the office). There will be occasional site visits when delivering projects.  A driving licence and access to your own vehicle are required. All roles are subject to an enhanced DBS check.  This is a great opportunity for a capable 3rd Line Support engineer looking for variety, autonomy and long-term progression.