IT Service Desk Advisor

A place to drive change

Location: Peterborough, Onsite

Salary: £30,216 per annum

Contract Type: Permanent

Hours: 35 hours per week, Monday – Friday between 8am and 6pm.

We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.

We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.

If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.

About the role

Looking for a role where your people skills and tech know-how make a real impact? Join our Service Delivery team as a IT Service Desk Advisor, where you’ll be the first point of contact for colleagues across the organisation - helping them work smarter and more confidently with IT.

This is a 360° service role, supporting colleagues throughout their journey - from onboarding to offboarding - ensuring every interaction with IT is smooth, respectful, and effective.

In this role, you’ll:

· Manage service desk calls from start to finish, keeping users informed and resolving issues within agreed timeframes.

· Provide 1st and 2nd line support, using a modern ticketing system to handle incidents and service requests.

· Occasionally travel to different sites and schemes, so access to a car and flexibility are helpful.

· Collaborate with other IT teams and disciplines, gaining exposure to a wide range of technologies including Microsoft 365, Azure, Entra ID, and more.

· Contribute to service improvements and help shape how we deliver IT support.

We work within ITIL-aligned practices, but what matters most is your ability to communicate clearly, stay resilient, and care about the experience of those you support.

Whether you’re early in your career or bringing previous experience, we offer a nurturing environment where learning is encouraged, and your contribution is valued. Formal qualifications are welcome but not essential - we’re more interested in your curiosity, adaptability, and commitment to great service.

Salary

The spot salary for the IT Service Desk Advisor post is £30,216 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

· Experience working in a busy IT environment, providing customer-facing technical support.

· Proficient in Windows Desktop support and deployment in a networked environment, including Active Directory and MS Office.

· Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.

· Experience in developing training materials or documentation to support user education.

· Valid driving licence and access to a car for work purposes.

· Flexibility to work at different locations and occasionally outside of normal office hours.

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Planned date: 24th October via Teams.

Stage 2: A Place to Show Your Strengths

A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.

Planned date: 29th October at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day’s leave to celebrate your birthday and the option to purchase more – access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: IT Technical Support Engineer, IT Technical Services Analyst, IT Helpdesk Support, IT Tech Support Engineer, IT Helpdesk Technician, IT Support, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Helpdesk Engineer, Network Support, Network Administration, Systems Administrator, etc

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