Bonded Warehouse Shift Supervisor

Bonded Warehouse Shift Supervisor

Location:  Kidderminster

Salary: £26,000 - £28,000 per annum

Vacancy Type:  Permanent, Full Time

Closing Date: 2nd November 2025

As an IT recycler and supplier of IT Services, the company have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide their customers with guidance and advice through this complex market.

They offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers , their hardware specialist IT brokerage service.

The Role

The Shift Supervisor is responsible for overseeing daily operations during assigned shifts to ensure smooth and efficient workflow, high-quality service/product delivery, and adherence to company policies and procedures.

This role involves supervising team members, managing resources, and addressing issues as they arise.

Key Responsibilities

• Ensure warehouse operations (including all orders) consistently meet contractual service levels and performance targets.
• Conduct pre-shift briefings to communicate objectives, updates, and expectations to the team.
• Train, coach, and develop operational staff to meet company and customer standards.
• Participate and attend in daily operational huddles and collaborate with cross-functional service teams.
• Manage people, processes, and equipment in line with Health & Safety policies and relevant legislation.
• Communicate promptly with Operational Managers regarding any issues impacting service delivery or customer satisfaction.
• Ensure accurate and timely completion of cycle counts and stock checks.
• Oversee the efficient picking, packing, and dispatching of orders in accordance with service level agreements (SLAs).
• Monitor team and individual performance against Key Performance Indicators (KPIs), providing feedback and corrective actions as needed.
• Lead by example, promoting a culture of professionalism, teamwork, and accountability.
• Maintain high stock accuracy and report any damage to customer goods.
• Proactively manage risk by enforcing safe working practices and maintaining housekeeping standards.
• Support and contribute to continuous improvement initiatives to drive operational efficiency and process enhancements.
• Monitor inventory and supplies; report shortages or needs to management.

Competencies and Behaviours

• Proven experience supervising warehouse teams
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced operation.
• Solid understanding of Health & Safety legislation and warehouse best practices.
• Excellent communication and interpersonal skills, able to engage across all levels of staff.
• High attention to detail and strong analytical/problem-solving skills.
• Valid forklift licence and experience operating MHE (Material Handling Equipment).
• Experience with Warehouse Management Systems (WMS) and bonded warehouse controls.
• Knowledge of bonded warehouse compliance and documentation processes.

Benefits

• Staff discount online store
• Annual Leave Entitlement
• Company events
• Refer a Friend Scheme
• On-site Fully Equipped Gymnasium

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.