Director of Client Solutions - Remote (UK)

Director of Client Solutions  

Department : Client Solutions 

Reports To : VP of Client Solutions 

Location : London, UK (Remote),

Job type : Contract 

About Adapt:  

Adapt is redefining media localization by blending AI technology with human creativity and expertise. We are a collaborative, curious, and people-first team that believes innovation works best when grounded in empathy, quality, and trust. We love tech but we value humanity more. 

Position Overview:  

As Director of Client Solutions, you will own the end-to-end client experience from pre-sales discovery and solution design through delivery, billing, and long-term account growth. This role sits at the intersection of clients, production, technology, and finance, ensuring that Adapt’s AI-powered localization solutions are delivered with clarity, quality, and scalability.

This is a highly cross-functional leadership role suited for a strategic operator who thrives in fast-moving startup environments, can balance creative and technical considerations, and excels at turning complex client needs into executable, high-quality outcomes. 

Key Responsibilities:  

Client Strategy & Pre-Sales  

• Lead client discovery to understand goals, success criteria, timelines, risks, and technical requirements.
• Advise clients on AI dubbing and localization strategy, including content suitability, creative approach, and rollout planning.
• Support pre-sales efforts through solution design, demos, samples, and POCs

Scoping, Quoting & Commercial Alignment  

• Own project scoping, pricing, and proposal development using standardized questionnaires and SOW templates.
• Ensure legal and commercial readiness (NDAs, MSAs, SOWs, payment terms).
• Align internally on feasibility, capacity, costs, timelines, and risks prior to client commitment.

Client Onboarding & Delivery Readiness  

• Lead client kickoffs and onboarding, confirming scope, timelines, communication plans, and success metrics.
• Act as the primary escalation point for complex projects during ramp-up or high-risk phases.
• Define reporting cadence and maintain clear client visibility throughout delivery.

Operational & Cross-Functional Leadership  

• Partner closely with Operations, Production, Engineering, and Finance to ensure smooth execution.
• Set up internal project infrastructure, workflows, and documentation across tools and platforms.
• Identify risks, dependencies, and process gaps early and drive resolution.

Billing & Revenue Support  

• Maintain billing trackers with accurate project and financial documentation (quotes, SOWs, invoices, payment timelines).
• Collaborate with Finance in bi-weekly billing reviews to ensure alignment and timely revenue collection.
• Support client AP onboarding and follow up on payments in line with agreed terms.

Client Success, Growth & Retention  

• Monitor account health, delivery performance, and client satisfaction.
• Identify upsell and expansion opportunities aligned with client needs and platform capabilities.
• Support renewals and long-term client partnerships through performance insights and strategic planning.

Process & Enablement  

• Develop and maintain Client Solutions playbooks, workflows, templates, and training materials.
• Contribute to tooling improvements, automation, and scalable operating models.
• Support onboarding and enablement of new Client Solutions and Project Management team members. 

Minimum Qualifications:  

• 5+ years of experience in media localization, dubbing, or related media services preferably in Account Management capacity.
• Proven experience working with major studios, platforms, or enterprise content owners.
• Excellent project and stakeholder management skills.
• Ability to translate complex creative and technical requirements into clear execution plans.
• Strong written, verbal, and presentation skills 
• Comfortable working in fast-paced, ambiguous startup environments.
• Ability to work collaboratively in a global, cross-functional team and manage multiple projects simultaneously. 
• Proficiency with tools such as Excel, PowerPoint, documentation tools, and workflow diagrams. 
• Curiosity and passion for AI technology related to text-based subtitling and dubbing products. 
• Commitment to maintain confidentiality regarding client information and assignments. 
• A home office setup is required. 

Preferred Qualifications:  

• Experience working with YouTube creators or digital-first content.
• Prior startup or scale-up experience.
• Exposure to AI-powered media workflows or emerging localization technologies. 
• Proficiency in other spoken languages is a plus! 

Why Join Us? 

• Opportunity to work at the intersection of AI technology and media. 
• Collaborative and inclusive work environment. 
• Professional development and growth potential within the company. 
• Stock options