Client Partner
Client Partner – Travel & Hospitality
Location: London/South East (Flexible Hybrid)
Sector: Travel, Aviation, Hospitality & Leisure
The Opportunity:
A global digital transformation and experience consultancy is looking for an experienced Client Partner to lead and grow a portfolio of major Travel & Hospitality clients.
This is a senior, strategic role for someone who thrives at the intersection of client leadership, commercial growth and complex delivery, acting as a trusted advisor to C-suite stakeholders while orchestrating large, multidisciplinary teams across markets.
You’ll own long-term client relationships, shape transformation roadmaps and drive sustainable, multi-million-pound account growth across digital experience, commerce, data and platform modernisation initiatives.
What You’ll Be Doing:
Strategic Client Leadership
- Build and deepen trusted relationships with senior client stakeholders, including C-suite and transformation leaders
- Act as a strategic advisor, helping clients navigate customer experience transformation, digital platforms and data-led personalisation
- Translate complex business challenges into clear, future-facing transformation roadmaps
Growth & Commercial Ownership
- Own revenue, forecasting, profitability and long-term growth strategy for your client portfolio
- Identify and unlock new opportunities within existing accounts
- Lead complex pursuits, shaping win strategies and executive-level proposals
- Partner with marketing and leadership teams to strengthen market presence in Travel & Hospitality
Account Strategy & Delivery Partnership
- Lead account planning and set strategic direction across global delivery teams
- Collaborate closely with strategy, design, data and engineering leaders to shape high-impact solutions
- Partner with delivery leadership to ensure programmes are successfully mobilised, governed and delivered
- Anticipate risk, manage escalations and maintain consistently high client satisfaction
About You:
Experience & Sector Expertise
- 10+ years in senior client leadership roles within digital consultancies, agencies or transformation organisations
- Strong experience working with travel, aviation, hospitality or leisure brands
- Deep understanding of customer journeys, booking platforms, loyalty, personalisation and omnichannel experiences
Client & Commercial Leadership
- Proven track record managing multi-million-pound client portfolios
- Confident operating at executive level and influencing complex client organisations
- Commercially astute, with experience shaping and negotiating large-scale engagements
Leadership & Mindset
- Comfortable operating in global, matrixed environments
- Collaborative, inclusive and able to influence without authority
- Curious, forward-thinking and passionate about innovation in digital experience and travel technology
Why This Role:
- Work with leading global Travel & Hospitality brands
- Operate at a strategic, enterprise level with real influence
- Be part of a people-first, flexible and values-driven organisation
- Shape long-term client partnerships and large-scale transformation programmes