First Line Support

Exciting NEW Role Available!

First Line Customer Support

Based in Wolverhampton

£12.60 per hour

Full Time Rota Basis - Working hours between 5:00am and 11:00pm

Temporary to permanent

Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based in Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you!

Role Summary

• Acting as the first point of contact to both internal and external customers.
• Managing incoming telephone calls/queries to client SLA standards.
• Managing outgoing telephone calls/queries.
• Managing customer e-mails to company quality standards.
• Logging incoming calls and emails into incident ticketing tool.
• Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas.
• Maintain high level of first-time fix rate to achieve Service Desk targets.
• Maintain detailed and accurate records of actions taken to support the incidents resolution.
• Maintain clear communication in line with company guidelines.
• Identify major incidents and escalate where required.
• Monitor all outstanding tickets and proactively manage personal workload.

What we need from you!

• Experience in a similar role is ideal bringing transferable Customer Service skills.
• Basic computer skills are required - confident use of MS Word, Excel, and Outlook to a basic standard.
• Excellent people skills are essential.
• Ability to manage own workload and take a proactive approach to your desk.
• Willingness to provide flexibility with shift rota patterns, as required by the business.

Further Details

• You will be provided with a rota in advance of your shifts, which will be of a varying hours and pattern. Rota will include 5 working days with 2 rest days however the rest days may not be consecutive.
• Flexibility around scheduling patterns is required to ensure service levels are maintained and hours are allocated fairly.

If the above sounds of interest, please apply directly to the advert with your most UP TO DATE CV to best demonstrate your relevant experience.

Adecco will make every attempt to contact individual applicants however in some cases this may not be possible and therefore we reserve the right to close the advert should sufficient applications be reached.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.

Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.