IT Support Engineer

Central London | Hybrid (3 days onsite / 2 remote)?? £40,000 - £45,000

If you're the person everyone goes to when a Mac misbehaves, this role is for you.

We're hiring a Mac-focused IT Support Engineer to own IT support for a small, senior London team within a fast-growing InsurTech working in reinsurance and AI. Around 90% of the business runs on macOS, so this isn't a "some Mac exposure" role - you'll be living in Apple land day-to-day.

You'll support ~20 users, including the COO, Underwriters, Legal and Finance, working largely independently with real ownership over how IT is run.

• Being the go-to Mac support person for the business

• Troubleshooting macOS issues across laptops, peripherals, printers, and networks

• Managing device setup, builds, and access for joiners and leavers

• Supporting identity, access, and SaaS tools (Okta, Microsoft 365, endpoint security)

• Keeping Macs secure and compliant - patching, antivirus, backups, updates

• Working closely with the CISO on security and best practice

• Improving documentation and IT processes as the company scales

This is hands-on, visible work where people notice when you do things well.

• Have strong, recent macOS support experience (minimum 3 years)

• Have 5+ years overall IT support experience

• Enjoy owning IT rather than sitting behind a ticket queue

• Are comfortable supporting senior stakeholders and explaining things simply

• Care about security, clean setups, and doing things properly

• Can work independently and manage your own workload

Experience with Okta, Microsoft 365, antivirus/endpoint tools, and remote support will help you settle in quickly.

• Mac-first environment - you're not fighting Windows policies all day

• Small user base, senior stakeholders, real trust

• Direct access to leadership (your input matters)

• Modern InsurTech using AI in reinsurance

• Hybrid working: 3 days onsite / 2 days remote

• Competitive salary and benefits

Send your CV to Happy to have an informal chat before you apply.