Senior Product Designer UX/UI

Our client is on a mission to completely transform the way processes are delivered – taking a heavily call-centre-led industry and making it truly digital. This is a rare opportunity to be at the forefront of realigning an entire sector, working on a career-defining project that will shape how people experience financial support.

As our Senior Product Designer, you’ll take ownership of the end-to-end design process, from mapping flows and journeys to collaborating closely with our engineering teams, all the way through to crafting beautiful, functional UI. You’ll balance a strategic UX mindset with an exceptional eye for detail in visual design, ensuring we deliver a product that’s both intuitive and impactful. You’ll also bring experience in native app design and ideally exposure to customer services products and multi-channel (MC) experiences, helping us shape digital-first journeys that meet users wherever they are.

• Lead the design of seamless digital journeys, reducing the need for human interaction.
• Collaborate with product, engineering, and wider stakeholders to bring concepts to life.
• Translate complex processes into clear, user-friendly solutions.
• Deliver high-quality UI design with a strong sense of craft.
• Contribute to design standards and champion best practices across the business.
• Apply strategic thinking to ensure our design vision supports business goals while improving user experience.
• Shape native app experiences and multi-channel interactions that keep consistency across platforms.

• Proven experience as a Senior Product Designer.
• A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes.
• Strength in both UX research/journey mapping and UI execution.
• Experience working on native apps, with an understanding of platform-specific design patterns.
• Exposure to customer services products and/or multi-channel (MC) experience design is a strong plus.
• A strategic mindset – able to zoom out to see the bigger picture while also obsessing over detail.
• Confident collaborator who thrives working with tech teams.
• Someone ambitious who’s excited by the chance to build something new, not just iterate.

• Hybrid working - 1 day per week in the Manchester office 
• Learning and development budget
• 25 days holiday + Birthday off

This is not just another design role. You’ll be joining at a pivotal moment where your work will directly influence how an entire industry evolves. If you’re looking for a role where your design thinking will make a real-world impact, this is it.