Business Change Analyst - Lloyds Market

Title: Lloyds Market Business Change Analyst

Contract: 6 months

Rate: £500 per day (Outside IR35)

Location: London (3 days on-site / 2 days remote)

Sector: London Market / Reinsurance Broking

Description:

An industry-leading reinsurance broker is seeking an experienced Insurance Broking Change Analyst to drive the successful adoption of a recently implemented Document Management System (DMS).

This is a specialist contract role requiring proven experience within London Market broking environments. The DMS (M-Files, cloud-based and metadata-driven) has been implemented from a technology perspective, however the business has yet to complete data migration and user adoption remains a challenge due to required changes in working practices.

The Role

You will be responsible for understanding current business processes, designing future-state ways of working, and ensuring brokers and operational users fully adopt the new DMS.

Key responsibilities:

• Documenting current (“as-is”) broking, document management, and policy administration processes
• Designing and embedding future-state (“to-be”) processes aligned to the DMS
• Leading change management and adoption activities across the business
• Running workshops and one-to-one sessions with brokers and DMS users to address concerns and resistance
• Creating and delivering a clear adoption strategy to drive consistent usage
• Supporting the business through data migration readiness from a process and change perspective
• Managing complex document management and policy administration scenarios

Required Experience:

• Strong experience as a Business Change Analyst / Business Analyst within London Market insurance or reinsurance broking
• Proven change management experience, particularly around process and behavioural change
• Hands-on experience with Document Management Systems (DMS)
• Experience with M-Files is highly desirable
• Deep understanding of broking workflows, policy administration, and document lifecycles
• Excellent stakeholder management skills, including direct engagement with brokers
• Ability to influence and drive adoption in resistant user groups

Key Skills:

• As-Is / To-Be process mapping
• Stakeholder and workshop facilitation
• Change and adoption strategy delivery
• Strong communication and influencing skills
• Comfortable operating in complex, regulated environments