Audio Visual Support Engineer
Location: London (covering client sites across the London area)
Salary: £38,000 - £40,000 per annum (depending on experience)
Department: Support
Reporting to: Service Manager
The Role
We're looking for an experienced Audio Visual Support Engineer to join a growing support team delivering high-quality AV and Video Conferencing support across a diverse client portfolio in London.
This is a hands-on role where you'll be responsible for both proactive and reactive support, ensuring SLAs are met and clients receive a professional, responsive service. You'll be trusted to work autonomously, manage time-sensitive issues, and spot potential risks before they escalate.
If you enjoy problem-solving in fast-paced environments and building strong client relationships, this role is for you.
What You'll Be Doing
Providing proactive and reactive maintenance and support for Audio Visual and Video Conferencing systems
Diagnosing and resolving AV/VC faults in time-critical, high-pressure client environments
Supporting the installation team with new AV and VC installations between service calls
Completing accurate field service reports and documentation in a timely manner
Building strong, long-term relationships with a portfolio of clients
Identifying additional service or upgrade opportunities and feeding them back to internal teams
Communicating clearly with the service team and other internal departments
Supporting SLA delivery and highlighting potential risks to the Service Manager
Carrying out any other duties reasonably required within the role
What We're Looking For
A positive, driven, can-do attitude
Excellent verbal and written communication skills
Comfortable working independently and managing your own workload
Ability to remain calm and effective under pressure
Flexible approach to working hours when required
Honest, trustworthy, and professional in front of clients
Technical Experience & Skills
Minimum 3 years' experience installing and supporting AV and Video Conferencing solutions
AMX / Crestron hardware and software knowledge (able to upload code and identify faults)
Basic configuration knowledge of Cisco codecs
Experience maintaining and troubleshooting Polycom codecs and SoundStructure
Solid basic IT networking knowledge
Experience working up to commissioning level
CTS qualification (essential)
Confident using Microsoft Office Suite
Strong technical, analytical, organisational, and interpersonal skills
Clear and confident telephone communication skills
What's on Offer
Competitive salary of £38,000 - £40,000 per annum
London-based role covering a varied and interesting client portfolio
Exposure to modern AV and VC technologies
A supportive service environment with autonomy and responsibility
Opportunity to grow within a professional AV support operation
INDAV
How to Apply
To apply, please submit your CV (and a brief cover letter if available) to (url removed)
Or call (phone number removed) for a confidential discussion.
Alecto Recruitment Limited is acting as an employment business for this vacancy. Due to the volume of applications, only shortlisted candidates will be contacted.