3rd Line Support

IT Services company requires an experienced 3rd Line Support Engineer to work with an established financial services organisation based in the City of London. This is a senior support role with a strong project delivery element, supporting a sizeable user base of circa 2,000 users in a professional, high-expectation environment.

This position would suit someone who combines deep technical capability with strong presence and communication skills. You’ll be comfortable engaging with senior stakeholders across the business, while also acting as a technical mentor and escalation point for the 2nd Line team.

The Role

• Acting as the 3rd Line escalation point for complex technical issues.
• Delivering and contributing to cloud and infrastructure projects, with real ownership and visibility.
• Supporting and developing identity management and SSO platforms.
• Working closely with senior managers and non-technical stakeholders, providing clear advice and reassurance.
• Supporting and mentoring 2nd Line engineers, helping raise capability and service standards across the team.
• Operating in a regulated financial services environment with a strong focus on stability, security and best practice.

Key Skills & Experience

• Proven experience in a 3rd Line Support / Senior Support Engineer role.
• Strong cloud expertise, particularly AWS.
• Excellent skills within MDM technologies such as Intune or JAMF
• Solid knowledge of Identity Management and Single Sign-On solutions.
• Hands-on experience with Azure and Active Directory
• Experience with JumpCloud and/or Okta highly desirable, as would exposure to Terraform or Infrastructure as Code principles (IaC).
• Experience supporting a large enterprise user base (1,000+ users).

What They’re Looking For

• Excellent communication and stakeholder management skills.
• Clear gravitas and confidence when dealing with senior management.
• Ability to translate complex technical issues into plain English.
• A collaborative mindset, with a genuine interest in supporting and developing junior team members.
• Calm, professional and dependable under pressure.

What’s on Offer

• Full-time, hybrid working (3 days office / 2 days WFH).
• City of London location.
• A senior, visible role with a mix of support and project work.