IT Support Engineer Apprentice
The main purpose of the apprenticeship will be to support the Engineering Team in carrying out their day-to-day duties and to provide 1st line support (progressing to 2nd line) to the clients on a daily basis. To accompany the ‘engineering team’ on site visits and when you have gained sufficient skills, visit sites alone.
Role
- Answer incoming calls and record accurate details.
- Raise tickets with clear information and assign to relevant engineer/person.
- Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers).
- Assist with desktop setup, configuration, and troubleshooting of hardware/software.
- Support network installations (TCP/IP) and basic configuration of routers and access points.
- Learn and work with business applications (Windows OS, Server, Exchange, Office Suite).
- Learn and work with VoIP systems configuration, deployment and troubleshooting.
- Learn configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification.
- Analyse problems, identify solutions, and implement fixes.
- Communicate effectively with internal teams and external clients.
- Maintain accurate documentation of processes and ensure timely closure of tickets.
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services.
- Learn technical content that aligns to and is relevant to employers and the market.
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
- Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
You will be working with the IT manager supporting a large number of clients and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 9am – 5pm with 1 hour lunch break.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Thursday, 5th March 2026
- Start Date
- Thursday, 12th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)