IT Service Desk Apprentice

As an IT Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part of our IT team, providing support internally.

As an IT Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part of our IT team, providing support internally. This apprenticeship offers a unique opportunity to gain hands-on experience in IT support while working towards a recognised qualification.

What you’ll do:

• Provide technical support to internal customers via phone, email, Chat and face-to-face.
• Assist with troubleshooting hardware and software issues.
• Log and manage support requests using the service desk ticketing system.
• Escalate complex issues to senior team members as necessary.
• Support the setup and configuration of IT equipment for employees.
• Assist in maintaining IT documentation and user guides.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Additional opportunities to work on projects with senior members of the team

Desired qualities, Skills and Knowledge:

• A keen interest in IT and technology.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work well in a team and independently.
• Eagerness to learn and develop new skills.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Positive attitude
• Motivated
• Hard-working
• Passion for ICT
• Hardware and software

• English GCSE, grade C/4 + (Essential)
• Maths GCSE, grade C/4 + (Essential)