Junior Tech Support Analyst

Legal Tech Support Analyst Location: Edinburgh or Glasgow (Hybrid)Salary: £26,000 – £29,000 + bonus & benefits

We are looking for a Legal Tech Support Analyst to join our clients Legal Technology Delivery team. This is an excellent entry-level opportunity for someone eager to build their career in legal technology, supporting platforms that transform the way legal services are delivered.

You’ll act as the first point of contact for legal tech tools, ensuring smooth day-to-day operation, responding to queries, and helping colleagues and clients.

• Be the first line of support for legal tech platforms, handling queries and resolving issues.

• Become a subject matter expert across a range of legal tech tools.

• Configure, maintain, and support sites/projects for both client and internal use.

• Help create demo sites and training resources, including guides and short videos.

• Perform key administrative tasks, including user management and permissions.

• Maintain accurate support documentation, FAQs, and knowledge resources.

• Provide training and guidance to help colleagues and clients use tools effectively.

We’re not looking for a legal tech expert — we’re looking for someone who is curious, proactive, and eager to learn. Whether you’re just starting your career or looking for your next step, this role offers the chance to grow your skills in a supportive, innovative team.

• Strong attention to detail and problem-solving skills.

• Excellent communication skills, with the ability to explain technical issues clearly.

• A positive, collaborative team player with a can-do attitude.

• Comfortable using Microsoft Office tools.

• Previous tech experience is useful but not essential — enthusiasm to learn is what matters most.

We’ll support your growth from day one with training, mentoring, and exposure to innovative legal technology. You’ll also benefit from:

• Competitive salary (reviewed annually)

• Generous bonus scheme

• Hybrid and flexible working

• 25 days holiday (rising to 28 with service) + holiday exchange scheme

• Private medical insurance

• Enhanced parental leave