Customer Service Apprenticeship
Join one of the UK’s fastest-growing gaming PC brands! As our Customer Service Apprentice, you’ll handle customer enquiries, support sales, and ensure every gamer has an outstanding experience. A perfect role for someone tech-savvy, organised, and looking to grow with an ambitious company.
Role
- Responding to customer queries via email, phone & live chat
- Processing orders & aftersales support
- Tracking customer service tickets
- Assisting with social media and online reviews
- Helping maintain excellent customer satisfaction
- Learning product knowledge to advise customers confidently
Training
- All training will be done in the work place ran by Wigan and Leigh College
- The apprentice will work towards the Level 2 Customer Service Practitioner qualification
- On successful completion, there is potential for a permanent full-time role as a Customer Service Executive, with further progression into sales, marketing, or technical support within the business.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- WIGAN AND LEIGH COLLEGE
- Working Week
- Monday – Friday, 8:30am – 4:30pm (1-hour unpaid lunch).
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Friday, 17th October 2025
- Start Date
- Saturday, 1st November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Math GCSE, grade 4 (Essential)
About the Employer
CACTI PCS LTD
Cacti PCs Ltd is one of the UK’s fastest-growing custom gaming PC companies, delivering high-performance, great-value systems with next-day delivery and a 3-year warranty. Based in Runcorn, we are a young, ambitious business passionate about technology, customer care, and building a trusted gaming brand.
- Company
- CACTI PCS LTD
- Location
- INTERNET HOUSE, ASTON LANE NORTH, PRESTON BROOK, RUNCORN, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- CACTI PCS LTD
- Location
- INTERNET HOUSE, ASTON LANE NORTH, PRESTON BROOK, RUNCORN, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,722.50 a year
- Posted