IT Apprentice
As an IT Apprentice, you will gain hands‐on experience supporting technology services, helping to resolve IT issues, working on small projects at client sites, and communicating with both clients and the support team to ensure excellent service. This role is a great opportunity to learn key IT skills and grow your career.
Role
- Provide support and advice on a wide range of IT services and technologies, including Microsoft, Google and Apple platforms
- Process/triage incoming requests for support, through the service board, in line with our published SLAs
- Assist with small IT projects at client sites and monitor support requests to ensure timely progress
- Provide excellent client support by resolving issues, suggesting solutions, and keeping clear communication with the team and clients
- Ensure all Tickets and recorded data are kept up to date as changes are made
- Escalate issues within the team where necessary
- Full training and support will be provided by your workplace mentor and from the Baltic team
Training
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice.
Possible progression upon completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday, 8:00am to 5:30pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 3
- Closing Date
- Thursday, 5th March 2026
- Start Date
- Monday, 9th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade 5 (Essential)
- Math GCSE, grade 4 (Essential)
About the Employer
COMPUTEAM LTD
Baltic is working with Computeam, a leading UK education technology provider that helps schools and multi‐academy trusts improve learning through reliable and innovative IT services. Computeam delivers a wide range of technology support, from secure networks and internet solutions to classroom tools and ongoing IT support for hundreds of schools across the UK.