IT Support Apprentice (Cory)

We are offering an exciting opportunity for a driven and enthusiastic individual to begin their career in IT as an IT Support Apprentice. This role is designed for someone with a genuine interest in a career in IT and a desire to learn in a hands-on environment. As part of the IT support team, the apprentice will play a key role in helping maintain the smooth operation of our systems and services while receiving structured training and support toward a recognised qualification.

The apprentice will be involved in a wide range of technical tasks, including assisting with the setup and maintenance of hardware such as desktops, laptops, printers, and mobile devices. They will help install and configure software, support users with troubleshooting issues, and contribute to the day-to-day running of the service desk. Over time, they will gain experience in managing user accounts, working with Active Directory, supporting network connectivity, and applying cybersecurity best practices.

This role provides exposure to enterprise-level tools and systems, offering a solid foundation in IT operations. The apprentice will also support onboarding and offboarding processes, help maintain accurate documentation and asset records, and learn how to respond to alerts and incidents using monitoring tools. They will be encouraged to develop their problem-solving skills, communicate effectively with users, and take ownership of tasks under the guidance of experienced technicians.

Duties and key responsibilities:

• Provide first-line technical support via phone, email, and in person.
• Troubleshoot hardware and software issues logged by end-users.
• Log and track support requests using the service desk ticketing system.
• Create and support Microsoft 365 user accounts.
• Image and provision new desktops, laptops and mobile devices via Microsoft Intune.
• Support software deployment, updates, and patching across the network.
• Help manage user accounts, permissions, and group policies in Active Directory.
• Monitor and respond to alerts from system monitoring tools.
• Support the team in maintaining IT documentation and asset records.
• Learn and apply IT best practices and security protocols.
• Travel to other Cory sites across London required.
• Work within the current team shift pattern of 08:00 - 16:30 and 09:00 - 17:30, providing cover for other team members when required.

• Communication skills
• Problem solving skills
• Genuine interest in IT
• Windows operating systems
• Word, Excel, Outlook
• Customer service skills
• Extremely punctual & reliable
• Proactive and responsive
• Willingness to learn

• GCSE including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)