ICT Apprentice

As an ICT Apprentice, you will:

• Act as the first point of contact for IT queries (via phone, email, and service desk system).
• Log, prioritise, and track support requests using the HALO ITSM platform.
• Troubleshoot common IT issues (password resets, Microsoft 365, Teams, SharePoint, Windows, printers, etc.).
• Escalate more complex issues to second-line support.
• Assist with onboarding new staff, including setting up equipment, accounts, and delivering basic IT inductions.
• Contribute to documentation and suggest improvements to the IT knowledge base.

What you’ll learn:

• Hands-on experience in ICT support and customer service.
• The opportunity to work alongside experienced ICT professionals.
• Knowledge of Microsoft 365, Active Directory, Teams, SharePoint, and more.
• Skills in troubleshooting, communication, and IT operations.
• A Level 3 ICT Apprenticeship qualification, with full support from your training provider.

What we’re looking for:

• A genuine interest in IT and technology.
• Strong communication skills and a customer-focused approach.
• Problem-solving ability and a willingness to learn.
• A proactive and organised attitude.
• Strong attention to detail and a careful, methodical approach to work.
• Ability to quickly learn new skills.
• GCSEs (or equivalent) in English and Maths at grade 4 (C) or above.

Why join us?:

• Full training and support to start your IT career.
• Hands-on learning in a supportive environment.
• The potential to progress into a permanent role.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Initiative

• English GCSE, grade 4 (C) (Essential)
• Maths GCSE, grade 4 (C) (Essential)