IT Support Analyst

IT Support Analyst - Contract – Edinburgh City centre (Onsite) £125 per day

Change Digital are recruiting on behalf of our technology client an experienced and proactive IT Support Analyst to join the team on a contract through to the end of 2026. Following recent team changes, our client are bringing in additional support to maintain service levels and ensure business continuity. If you're a hands‑on IT professional who delivers exceptional technical support and outstanding customer service and experience with macOS or Google Workspace is a bonus—not essential.

What You’ll Be Doing

• Provide friendly, responsive IT support to office‑based and remote colleagues

• Manage and resolve tickets in line with SLAs, helping prioritise support queues

• Troubleshoot and support meeting room AV systems

• Maintain accurate asset tracking and user access management

• Follow, update and create documentation for systems and processes

• Support a wide SaaS application stack, including user provisioning

• Assist with basic network troubleshooting (Wi‑Fi, LAN, connectivity)

• Resolve a wide range of technical issues from hardware failures to user account problems

What You Bring

• Proven experience in a hands-on IT support role

• Strong communication and interpersonal skills

• Experience supporting macOS and Apple hardware

• Confidence troubleshooting AV equipment to ensure smooth, “plug‑and‑play” meeting experiences

• Basic understanding of networking fundamentals

• Familiarity with SaaS administration

• Excellent problem‑solving skills and the ability to work independently

If you are immediately available and have the required skills, please forward your latest CV for immediate consideration.