IT Account Manager

IT Account Manager

IT Managed Services Provider - Reading (onsite 5 days a week)

Salary: £30K-£35K DOE + ~£6K OTE (Quarterly Bonuses)

Our client is a well-established MSP based in Reading, supporting over 300 SMEs across the South East. With a strong reputation for delivering IT and Telecoms solutions, they specialise in Microsoft 365, Modern Workplace, Cyber Security, Networking, and Cloud services. They pride themselves on a customer-first approach and have ambitious growth plans.

Position Overview:

As an IT Account Manager, you'll join a team of three, managing and nurturing relationships with existing clients. This is a 75% office-based role with occasional client visits. Your focus will be on upselling and cross-selling IT solutions within the current customer base, ensuring renewals, and driving revenue growth. No cold calling-just building trust and adding value.

What We're Looking For:

• 2+ years of Account Management experience within an MSP (essential).
• Technically aware (understanding of MSP services) but not an engineer.
• Strong communication and relationship-building skills.
• Sales-driven with a passion for delivering outstanding service.
• Knowledge of Microsoft 365, networking, and modern IT solutions.
• Full UK driving licence and access to a car.

Key Responsibilities:

• Manage a portfolio of SME clients, acting as their trusted advisor.
• Conduct quarterly reviews to discuss service performance and uncover new opportunities.
• Prepare quotes and proposals in line with pricing guidelines.
• Collaborate with technical teams to ensure smooth project delivery and issue resolution.
• Drive upsell and cross-sell initiatives for services such as Microsoft 365, Cyber Security, and Cloud solutions.
• Maintain accurate reporting and CRM updates.
• Represent the company professionally and ensure exceptional customer experience.

What You'll Get:

• Salary up to £35,000 DOE + £6,000 OTE (quarterly bonuses).
• Monday-Friday, 8:30am-5:30pm schedule.
• 20 days annual leave plus bank holidays.
• Supportive team environment with excellent training and career progression.
• Be part of a team that has consistently exceeded 100% of revenue targets each quarter.

Apply now to Gianluca @ circlerecruitment (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture.

Key skills: MSP, Account Management, IT Sales, Microsoft 365, Cyber Security, Cloud, Networking, Reading, Berkshire

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