IT Service Desk Analyst - Chelmsford

IT Service Desk Analyst - Chelmsford

IT Service Desk Analyst strong experience in a 1st / 2nd line IT helpdesk or support role, is required by a leading company in Chelmsford.

In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues in a timely manner and contribute to the team by providing an excellent IT support service.

Experience required:

• 18+ months experience in a similar IT support role
• Experience working with helpdesk software
• Experience with MDM (e.g. Intune, Autopilot)
• Experience supporting MS Office 365 & Windows 11
• Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
• Ability to find solutions and assist staff at all levels
• Excellent communication skills
• Ability to prioritise tasks and deliver on deadlines
• Enthusiastic, hardworking and a team player

Job Role Responsibilities:

• Helpdesk / Telephone Support
• Building and deploying laptop clones
• Installing basic laptop components
• Provide Microsoft Office 365 support
• Escalate and manage more complex support tickets
• Carry out Active Directory tasks
• Able to support users remotely and on-premises
• Create user profiles
• Roll out software centrally and manually
• Offer user laptop health checks
• Managing all tasks via the helpdesk system
• Review ticket trends with the line manager
• Support team and firm with ad-hoc IT tasks

This role is full-time onsite in Chelmsford. You must live within reasonable commuting distance of Chelmsford and be willing to go into the office 5 days a week.

My client is looking to pay a starting salary of £28,000 - £30,000 DOE + benefits. To apply, press apply now or send your CV to faye . landells @ circlerecruitment . com

Unfortunately, my client is unable to offer sponsorship for this position. You must have full unrestricted right to work in the UK to be considered for this role.

Keywords - Service Desk / Helpdesk / IT Support / 1st Line / Chelmsford

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