Remote Technical Support Engineer (Security Systems)

Fire & Security Role: Are you a Security Systems Remote Technical Support Engineer?

Paying up to £30k

What can you expect as an employee:

• Competitive salary with structured shifts
• 4 on / 4 off shift pattern (2 days, 2 nights - 6am-6pm / 6pm-6am)
• Full-time, 100% office-based role in Belfast
• Company committed to supporting flexible working requests from day one
• Opportunities to develop technical expertise

The ideal candidate would have:

• Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire)
• Strong customer focus and excellent telephone manner
• Team player with strong interpersonal and communication skills
• Ability to prioritise and manage workloads effectively
• General fire systems knowledge with Network/IP-based product experience

Qualifications:

• Knowledge of UDL software across Galaxy, ATS, Intruder Panels (desirable)
• Experience with Cash4Windows (desirable)
• Exposure to enterprise-level networked CCTV systems (e.g., Cathexis) (desirable)
• Remote programming experience for enterprise-level access control systems (desirable)

About the role:

• Provide technical support and troubleshooting to both engineers and end users across fire and security systems
• Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts
• Prioritise workload to ensure contractual deadlines are met
• Handle customer calls with professionalism, meeting internal service standards
• Work closely with customer service and scheduling teams
• Deliver accurate, timely information to engineers and customers

Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!