Technical Support Engineer

Technical Support Engineer Manchester £40,000 - £45,000 basic 20 days holiday, pension, progression, development

Are you the go-to tech problem solver who loves diving into networks, systems, and the occasional mystery error message? Here’s your chance to join a world leading security technology manufacturer, a company that designs the systems keeping some of the world’s biggest organisations safe.

As a Technical Support Engineer, you’ll be the hero behind the helpdesk, supporting customers, engineers, and users across the globe. From diagnosing tricky IP connectivity issues to walking clients through configuration challenges, your expertise will keep things running smoothly and securely.

What You’ll Be Doing

Provide technical support to customers, installers, and field engineersTroubleshoot and resolve issues across IP networks, LAN/WAN, switches, routers, and connectivityAssist with reader integrations and system configurationsOffer guidance on security systems and alarm technologies (experience here is a big plus)Work with global teams to ensure first-class service delivery

What You’ll Need

Solid experience in a technical support or IT/networking roleStrong understanding of IP networking, connectivity, and related protocolsHands-on experience with LAN/WAN, switches, routers, readersBonus points for exposure to security alarm systems or access controlExcellent communication skills and a genuine passion for problem-solving

This isn’t just a support job, it’s a chance to be part of a global engineering powerhouse, surrounded by innovative technology and a team that actually values your expertise.

If you’re ready to take your support career to the next level, apply today and help keep the world secure, one network at a time.

SER-IN