Technical Support Engineer

Technical Support Engineer
Manchester
£40,000 - £45,000 basic
20 days holiday, pension, progression, development

Are you the go-to tech problem solver who loves diving into networks, systems, and the occasional mystery error message? Here’s your chance to join a world leading security technology manufacturer, a company that designs the systems keeping some of the world’s biggest organisations safe.

As a Technical Support Engineer, you’ll be the hero behind the helpdesk, supporting customers, engineers, and users across the globe. From diagnosing tricky IP connectivity issues to walking clients through configuration challenges, your expertise will keep things running smoothly and securely.

What You’ll Be Doing

Provide technical support to customers, installers, and field engineers
Troubleshoot and resolve issues across IP networks, LAN/WAN, switches, routers, and connectivity
Assist with reader integrations and system configurations
Offer guidance on security systems and alarm technologies (experience here is a big plus)
Work with global teams to ensure first-class service delivery

What You’ll Need

Solid experience in a technical support or IT/networking role
Strong understanding of IP networking, connectivity, and related protocols
Hands-on experience with LAN/WAN, switches, routers, readers
Bonus points for exposure to security alarm systems or access control
Excellent communication skills and a genuine passion for problem-solving

This isn’t just a support job, it’s a chance to be part of a global engineering powerhouse, surrounded by innovative technology and a team that actually values your expertise.

If you’re ready to take your support career to the next level, apply today and help keep the world secure, one network at a time.

SER-IN