ICT Apprentice

We are a small team delivering IT business services across all four offices for our employees and partners. We pride ourselves on our ability to assistin delivering a quality legal service to all our clients.

Role

We provide support and training to our users, develop internal applications, and we are constantly looking at how we can improve the user experience and provide our users with the best solutions enabling them to work smarter.

We are seeking a motivated and enthusiastic individual to join our IT Service Desk team as an IT Apprentice.

This is a fantastic opportunity to gain hands-on experience in a professional IT environment while working towards a nationally recognised qualification.

The apprentice will be enrolled in a structured training programme leading to a Level 3 qualification Information Communications Technician. They will receive mentoring and support from experienced IT professionals throughout the programme.

Key Responsibilities:

Provide first-line technical support to internal users via phone, email, and ticketing system
Assist with hardware and software installations, configurations, and troubleshooting
Maintain accurate records of IT assets and support activities
Support the onboarding and offboarding of employees, including device setup and account provisioning
Participate in IT projects and contribute to service improvement initiatives
Escalate complex issues to senior team members as appropriate
Attend training sessions and complete coursework as part of the apprenticeship programme

Training

ICT (Information Communications Technician) Level 3 Apprenticeship Standard:

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification

Potential full-time position for the right candidate after completion of apprenticeship

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: JUST IT TRAINING LIMITED
Working Week: Monday- Friday (9am- 5:30pm)
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Saturday, 31st January 2026
Start Date: Wednesday, 4th February 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Hardware and software
Passion for ICT
Troubleshooting
Motivated
Positive attitude
Hard-working

Qualifications

English GCSE, grade C/4 + (Essential)
Maths GCSE, grade C/4 + (Essential)

About the Employer

DEVONSHIRES SOLICITORS LLP

Devonshires has been based in the City of London for more than 150 years. In addition to our office in the city, we have offices in Leeds, Birmingham and Colchester. We are recognised in Legal 500 and Chambers UK as a medium-sized niche firm, specialising in construction, litigation & dispute resolution, corporate, banking, employment, projects and property law. We deliver our legal services to clients throughout the United Kingdom. Our client base consists of Registered Providers of social housing, and we are ranked as a leading firm for our work in social housing. Over the past few years, we have grown significantly and now have approximately 370 staff and partners with a growing international reach.

Apply Now