Fulfilment Colleague Apprentice

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham provides critical information services and workflows used by clients all over the world to manage their processes, information and regulatory requirements.

• Order data products via a number of sources, including online, telephone and hard copy.
• Using our in-house technology to manage the progression of orders to fulfilment for our customers.
• Re-submit any system rejections.
• Raise and respond to any data provider enquiries via the system, email and telephone.
• General query handling via email and telephone
• Chasing results and any overdue orders.
• Processing credits and extra charges.
• Cancellation and expedite products ordered.
• Manual keying of orders.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)
• Business Admin BTEC, grade Pass (Desired)