Project Engineer

Project Engineer

Role Overview

This position sits within a fast-paced MSP Project Delivery team, responsible for understanding client requirements, shaping and scoping solutions, and delivering projects that meet expectations while maintaining a focus on quality and commercial viability. Although we work with a standardised set of solutions, the diversity of our client base means exposure to a broad range of technologies and vendor ecosystems. We actively encourage engineers to propose improvements, contribute to automation initiatives, and introduce new ideas that enhance our service offering.

Key Responsibilities

• Serve as a technical resource throughout the full lifecycle of both internal and customer projects - including solution design, implementation, testing (system and user acceptance), documentation, and final handover.
• Review and approve planned installations, upgrades and change requests when required. Ensure appropriate implementation, test, and contingency plans are in place and that new changes do not compromise existing systems.
• Provide regular progress updates to Project Managers and relevant stakeholders.
• Produce high-quality technical documentation such as design specifications, plans, proposals, handover materials and training guides.
• Support the sales team with technical pre-sales activities, including preparing proposals and delivering presentations to prospects and customers.
• Review sales proposals where requested, ensuring technical accuracy, alignment with internal standards, and appropriateness of the recommended solution.
• Recommend robust, cost-effective software, hardware, and communication components, ensuring risks and potential failure impacts are clearly assessed.
• Suggest emerging or relevant technologies to senior technical leadership for evaluation.
• Maintain an up-to-date understanding of the full solution and product portfolio.
• Obtain and maintain relevant vendor certifications as agreed with the Technical Lead.
• Adhere to internal change-control processes.
• Accurately record all billable time within the designated PSA system.
• Conduct technical audits of client environments and prepare corresponding reports and recommendations.
• Act as a technical mentor for colleagues, particularly junior team members, contributing to their development.

Technical Skills & Experience

Required

• Strong experience with virtualisation technologies, particularly VMware (VCP ideal).
• Hands-on experience migrating workloads to cloud environments including Microsoft 365 and Azure.
• Solid understanding of Microsoft cloud security tools such as MFA, Intune, compliance/security features and email security.
• Broad Microsoft infrastructure knowledge: Windows Server (), Active Directory, DNS, DHCP, SQL, server upgrades/migrations.
• Strong networking fundamentals - routing, VPNs, and experience deploying hardware across various vendors.
• Proven experience with backup technologies, disaster recovery processes and bare-metal restores.
• Deep understanding of Microsoft 365 (e.g., email migrations, Intune deployments, AIP, Azure AD Join, AD Connect, SharePoint Online, DLP, MDM).
• Strong troubleshooting abilities and root-cause analysis skills.

Desirable

• Exposure to additional cloud platforms (AWS, Google Cloud).
• Experience with remote desktop technologies such as VDI, AVD, Citrix or Terminal Services.
• Knowledge of storage technologies (iSCSI, SAN, NAS).
• Scripting experience, preferably PowerShell.
• Networking certifications (CCNA, Network+).
• Experience with automation tools such as Ansible, Puppet or Salt.
• Understanding of cloud-based telephony (Teams, 3CX, etc.).
• Good working knowledge of Linux.

Person Specification

• Passionate about delivering high-quality project outcomes for clients.
• Strong verbal and written communication skills, with excellent written English.
• Ability to work well under pressure and meet tight deadlines.
• Capable of producing clear, structured technical project plans.
• Able to act as a technical escalation point across multiple technologies.
• Confident engaging with stakeholders at all organisational levels.
• Strong organisational and time-management skills.

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