Panel Manager

About the job

Company Description

Digital i was born from a desire to automate TV ratings provision and create imaginative solutions and reports that analyse all sides of the media landscape.

In recent years the company has evolved from a leading UK provider of overnights, regular reports, and ad-hoc consultancy services to a global technology company with an international data visualisation software and an award-winning SVOD audience measurement system.

In the past five years, our client list has grown rapidly to include global streaming companies, European broadcasters, and large production houses. Our SVOD audience data has been featured in The Guardian, El País, Bloomberg, BBC News and The Financial Times. Our SVOD analytics tool has won two MRG awards and a Mediatel Media Research award.

Role Description

We are seeking a highly organised and detail-oriented Panel Manager to join our growing research team. This critical role is responsible for the successful execution and ongoing management of our global panel recruitment efforts across 20 countries. The primary focus will be coordinating with external suppliers to source panellists who meet specific technical and demographic criteria for our continuous research study, which involves respondents downloading and using a proprietary application.

The successful candidate will be a proactive problem-solver, adept at vendor management, internal stakeholder communication, and ensuring data quality and panel representativeness.

Key Responsiblities

• Supplier Coordination: Act as the primary point of contact for multiple global panel suppliers, managing ongoing relationships and ensuring contractual obligations are met.
• Quota Delivery: Proactively monitor and manage supplier performance against strict panel recruitment quotas across 20 international markets.
• Panel Health: Work collaboratively with panel partners to implement iterative improvements to panel design and recruitment methods to enhance representativeness and demographic distribution.
• Technical Compliance: Ensure recruited panellists understand and comply with the study's technical requirements, specifically the download and correct usage of the custom data collection application.
• Application Rollout: Lead and manage the continued global rollout of new versions of the data collection application, coordinating timelines and communication with internal tech teams and external panellists/suppliers.
• Risk Mitigation: Identify potential risks to panel health, quota delivery, or technical compliance, and proactively source and implement effective solutions
• Internal Reporting: Own all internal sample reporting, providing accurate, timely, and concise updates on panel numbers, quotas achieved, and operational status.
• Senior Management Updates: Prepare and present regular reports to senior business management, ensuring they are fully informed of key performance indicators (KPIs), major risks, and mitigation strategies.
• Performance Monitoring: Continuously track key panel metrics (e.g., churn rate, engagement, demographic fill rates) to drive data-informed decisions.

What We're Looking For

• Experience: Proven experience (3+ years) in market research, panel management, vendor management, or a related operational role, ideally within a global context.
• Technical Fluency: Ability to understand and communicate technical requirements related to application downloads, installation, and usage to both internal and external stakeholders.
• Communication: Exceptional written and verbal communication skills, comfortable presenting data and insights to senior leadership.
• Organisational Skills: Highly organized with a strong attention to detail and a proven ability to manage multiple complex tasks simultaneously.
• Problem-Solving: A proactive approach to identifying risks and quickly sourcing and implementing effective solutions.
• Location Commitment: Ability to commit to the hybrid work schedule, being office-based in Bristol, UK every Tuesday, Wednesday, and Thursday.

Why Join us?

This is a dynamic and high-impact role at the heart of our flagship product. You will have a direct impact on the quality and longevity of our most crucial data asset. We offer a competitive salary, performance-based bonuses linked directly to your panel success, and a supportive, collaborative work environment.

Deadline for applications: Friday 19th December 2025