Digital Support Engineer Apprentice

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Providing data, software and hardware, our tight-knit, dynamic team has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally.

You will get the chance to develop your technical skills and help us to improve and mature our support systems as you go. You’ll also work closely with our varied and global customer base – you’ll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America.

• What You’ll Do
  Provide technical support for EarthSense’s Zephyr® air quality monitors directly to customers, by email and by phone.
• Investigate, diagnose and solve technical problems and queries, resolving at first call if possible and working closely with senior engineers if necessary.
• Log, track and manage customer requests and incidents in the internal support ticketing system, documenting technical issues in detail for later investigation.
• Proactively monitor Zephyr fleet health using our dashboard, identifying, flagging, and resolving hardware and sensor faults in the field.
• Manage Zephyr testing and logistics to ensure the smooth and timely delivery of quality-assured hardware to customers.
• Empower customers by promoting EarthSense online resources and documentation and contributing to these resources where possible.

Who You Are
We’re looking for a driven, enthusiastic candidate with:

• Self-motivation and a tenacity to succeed
• An eye for detail, careful and diligent with fault diagnosis
• A personable, customer-first approach
• Comfortable in fast-paced and dynamic SME environment
• An interest in technology and learning how things work

Key Skills, Experience and Qualifications Sought:

• Excellent verbal and written communications.
• Strong problem-solving and analytical skills
• Competent in use of standard IT packages such as Microsoft Office.
• Working knowledge of basic programming (desirable, not required)

Location: Leicester, LE4 5SP

Please note, this is an office based position and and the apprentice will be required to attend our offices 5 days per week. 

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• 5 GCSE's including Maths and English GCSE, grade A*-C/9-4 (or equivalent) (Essential)
• Computer Science, Maths, Science or similar A Level, grade A - C (Desired)
• IT / Computing / Digital BTEC, grade Merit or Distinction (Desired)