IT Support Technician Apprentice (L3) – Edbro Hydraulics – Bolton, BL3 2JJ - £17,000p/a - 37hrs p/w
This role plays a key part in keeping the company running smoothly by providing frontline IT support to staff. As an IT Support Apprentice, you’ll be the first point of contact for technical issues, helping colleagues with everything from device setup to troubleshooting everyday problems.
Role
Helpdesk & User Support:
- Provide first-line technical support via phone, email, remote and in person
- Log and manage support tickets using the IT service desk system
- Diagnose and resolve common hardware, software, and connectivity issues
- Escalate more complex issues to IT Manager and external IT Support
Technical Tasks (Supervised Level 2 Exposure)
- Assist with configuring and deploying PCs, laptops, printers, and mobile devices
- Support basic network troubleshooting under supervision
- Help with user account management (password resets, permissions, access requests)
- Assist in maintaining asset registers and equipment tracking
IT Operations & Apprenticeship Learning:
- Work alongside IT Manager on small IT and company projects
- Maintain good documentation and follow IT policies and procedures
- Participate in apprenticeship learning sessions, assessments, and coursework
- Apply new knowledge and skills to day-to-day tasks
- Potential Exposure to Data analysis and report automation tasks
Training
- During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
- During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an ICT Support Technician
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday -Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.00pm. (likely working remotely once a week on release days to be undisturbed)
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 19th February 2026
- Start Date
- Monday, 2nd March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Patience
- Passion for IT
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
EDBRO HYDRAULICS LIMITED
Founded as Edwards Brothers in 1909, Edbro has pioneered some of the most significant advancements in the hydraulic industry, including the first tipping body for vehicles and telescopic cylinders. With 53 patents throughout our history, innovation is in our DNA. Today, we continue that legacy from our 220,000 sq ft, state-of-the-art facility in Bolton, where we design, manufacture, and supply advanced hydraulic cylinder solutions to customers around the world.