Business Administration Apprentice - Peterborough

Evolving Networks Limited are looking for a new Customer Engagement Apprentice! You will be studying toward your Level 3 Apprenticeship in Business Administration. Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.

Join us as a Customer Engagement Apprentice – supporting sales, service and customers while building your skills in organisation, communication and coordination. A varied role where no two days are the same. 

As our Customer Engagement Apprentice, you’ll join a friendly, supportive team that looks after customers across sales, service, and support. You’ll gain hands-on experience in customer service, sales support, credit control, and business administration, while learning how a growing tech company operates. You’ll work closely with multiple teams, developing professional communication, organisation, and problem-solving skills.

Your role will include:

• Help coordinate customer service requests and follow up on tickets
• Assist with credit control and basic finance admin tasks
• Maintain accurate records and update customer information in systems
• Communicate with customers by phone and email to provide updates and support
• Collaborate with different teams to ensure smooth customer experiences

Benefits Include:

• 25 days holiday plus bank holidays
• Free on-site parking
• Good transport links
• Regular team socials and events
• Training, mentoring, and clear progression opportunities

• Communication skills
• Attention to detail

• Business Other, grade Pass (Desired)