IT Service Desk Apprentice
We are looking for an eager candidate to join us as an apprentice to support the current Service Desk team as we grow our customer base. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Level 3 apprenticeship eventually leading to Microsoft and Azure certifications.
Role
- Logging and triaging tickets (phone/email)
- New laptop/desktop setups
- 1st line support tickets
- Workbench jobs
- IT documentation
Training
Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer
- We are hopeful that if we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 9.00am - 6.00pm with 1 hour lunch break.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Thursday, 4th September 2025
- Start Date
- Thursday, 11th September 2025
Desired Skills
- Communication skills
- Customer care skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
EXTECH LTD
Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony and robust data protection strategies tailored to each client’s needs. What sets Extech Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology.
- Company
- EXTECH LTD
- Location
- Unit 3, K B F House, 55 Victoria Road, Burgess Hill, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- EXTECH LTD
- Location
- Unit 3, K B F House, 55 Victoria Road, Burgess Hill, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted