IT Support Technician

About the Role

We are seeking a motivated and customer-focused IT Support Technician to join our MSP team. You’ll support a variety of clients across different industries, providing responsive, friendly, and professional technical assistance. This role is ideal for someone who thrives in a dynamic, multi-client environment and is eager to grow their skills. A willingness to learn and develop is an absolute must.

Key Responsibilities

• Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits
• Work within defined SLAs and ensure excellent customer satisfaction
• Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments
• Configure and deploy laptops, desktops, mobile devices, and other hardware
• Carry out onboarding and offboarding tasks, including device setup and account administration
• Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune
• Use RMM tools for monitoring, patching, maintenance, and remote management
• Maintain accurate documentation, ticket updates, and asset records
• Communicate clearly and professionally with clients, managing expectations effectively
• Assist with IT projects such as migrations, system upgrades, and security improvements

Skills & Experience Required

• Previous experience in an MSP or fast-paced IT support environment (preferred)
• Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure
• Familiarity with RMM and PSA tools
• Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi)
• Excellent written and verbal communication skills
• Knowledge of backup systems
• Knowledge of firewall and switch configurations
• Ability to manage multiple tickets simultaneously while remaining organised
• Positive, proactive, customer-first attitude

Desirable (but not essential)

• CompTIA A+, Network+, or similar certification
• Experience with Intune/Endpoint Manager
• Cisco CCNA

What We Offer

• Competitive salary up to £40k
• Support with training and professional certifications (Microsoft, CompTIA, etc.)
• Clear career progression routes into 2nd/3rd line or project engineering
• Exposure to a wide range of technologies across multiple industries
• A supportive and collaborative MSP team environment
• Company Pension