Support Analyst
📍 Hybrid | Commutable to Chelmsford and London
We’re looking for an experienced Support Analyst to join our specialist support team, working on Synergy2, Eurobase’s enterprise (re)insurance application. This is a client facing role supporting a defined group of global clients, where quality matters more than volume and problems are often complex rather than repetitive.
You’ll act as a trusted technical and business partner to our clients responding to queries, investigating issues, managing small change requests, and ensuring resolutions are delivered within agreed SLAs. With structured training and close collaboration with experienced colleagues, this role offers an excellent platform for progression into business, technical, or leadership pathways within Eurobase.
Key Responsibilities:
- Provide expert support for the Synergy2 application
- Investigate, resolve, or escalate complex client issues
- Manage support tickets and work to agreed SLAs
- Analyse support and SLA data to identify trends and improvements
- Collaborate with internal teams, including Technical Services and third party providers
- Communicate clearly and professionally with clients and colleagues
- Contribute to knowledge sharing and continuous improvement initiatives
Skills & Experience:
- Broad IT knowledge with strong problem diagnosis skills
- Excellent written and verbal communication
- Customer focused, proactive, and collaborative
- Experience in application or customer support environments
- Ability to manage multiple priorities and work well under pressure
Desirable:
- Basic SQL and Azure knowledge
- Insurance industry experience
- Ticketing systems, SLAs, and time booking tools
- University degree
At Eurobase, you’ll work with global enterprise clients, tackle complex challenges that matter, and gain hands on experience with modern technologies like Azure. With structured training, clear career progression, and a collaborative culture that values learning and innovation, it’s a place where your career can truly grow.