Technical Support Engineer
ROLE: Technical Support Engineer
HOURS: 40 hours per week, Monday - Friday
SALARY: Highly competitive salary, Company Vehicle and excellent benefits
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Field Based - Office Site, Dewesbury
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are delighted to be recruiting for an additional Technical Support Engineer to join Alunet, part of the Eurocell Group.
This role will play a key part in supporting both our external customers and our internal Sales Team.
As a Technical Support Engineer, you will provide expert guidance and strategic leadership across all technical support and training activities within Allunet. You will support customers with technical queries, product understanding, and first-time installations, ensuring they receive an exceptional experience and the highest standard of technical assistance.
WHAT OUR TECHNICAL SUPPORT ENGINEERS DO:
WHAT WE NEED FROM OUR TECHNICAL SUPPORT ENGINEERS:
WHAT WE OFFER OUR TECHNICAL SUPPORT ENGINEERS:
HOURS: 40 hours per week, Monday - Friday
SALARY: Highly competitive salary, Company Vehicle and excellent benefits
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Field Based - Office Site, Dewesbury
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are delighted to be recruiting for an additional Technical Support Engineer to join Alunet, part of the Eurocell Group.
This role will play a key part in supporting both our external customers and our internal Sales Team.
As a Technical Support Engineer, you will provide expert guidance and strategic leadership across all technical support and training activities within Allunet. You will support customers with technical queries, product understanding, and first-time installations, ensuring they receive an exceptional experience and the highest standard of technical assistance.
WHAT OUR TECHNICAL SUPPORT ENGINEERS DO:
- Provide comprehensive technical support across the business
- Ensure timely and effective resolution of issues
- Coach, mentor, and upskill internal teams to strengthen technical capability
- Drive continuous improvement
- Lead and support colleagues to work innovatively, promoting collaboration across and between teams
- Deliver hands-on operational support as needed, including phone-based and on-site technical assistance to customers
- Maintain and enhance technical knowledge across the organisation by conducting training needs analyses and delivering targeted training at individual, team, and organisational levels
WHAT WE NEED FROM OUR TECHNICAL SUPPORT ENGINEERS:
- In-depth knowledge of aluminium door and window systems
- GGF or FENSA qualification, or willingness to work towards achieving it
- Strong analytical skills, with excellent verbal and written communication abilities
- Previous experience preparing reports and delivering presentations
- Experience of working with an ERP systems
- Intermediate proficiency in Microsoft Office applications
- Commercial awareness relevant to the sector and local area could be an advantage
- Flexibility to accommodate overnight stays as required by business needs
WHAT WE OFFER OUR TECHNICAL SUPPORT ENGINEERS:
- You will be rewarded with a very competitive basic salary
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career