Field Engineer, Printer Technician,

Field Service Technician – Managed Print Services

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

Location: Birmingham Field-based | Full-time | Competitive Salary + Benefits

Are you a skilled technician with a passion for problem-solving and providing excellent service? Join our dedicated Technical Services team where you'll play a key role in supporting, maintaining, and repairing managed print equipment across our diverse client base.

As a Field Service Technician, you'll be responsible for maintaining and repairing managed print devices to manufacturer our internal standards. You'll deliver high-quality technical support directly on client sites, ensuring uptime, performance, and client satisfaction — all while working safely and efficiently within agreed service levels.

Key Responsibilities

• Respond to field service calls at client premises promptly and effectively.
• Diagnose and repair faults on-site with minimal disruption to clients.
• Keep accurate service records using PDA tools and communicate with call control regularly.
• Maintain a well-stocked and organised spare parts kit (vehicle or on-site).
• Regularly sync your laptop with our SharePoint cloud system.
• Attend training sessions (including online modules) to stay up to date with latest products and technologies.
• Liaise with colleagues across departments to ensure smooth service delivery.
• Report recurring technical issues and client concerns via our escalation channels.
• Adhere strictly to client health & safety procedures and site processes.

Skills & Experience Required

• Proven experience maintaining and repairing monochrome and colour MFPs (low, mid, high volume).
• Confident with network connectivity and basic printer setup (e.g., installing print drivers, simple network connections).
• Strong fault-finding and diagnostic skills.
• Full UK Driving Licence – essential.
• Must be eligible to obtain Government and/or Police Security clearance – no exceptions.
• Excellent communication and interpersonal skills.
• Able to work independently, under pressure, and to tight deadlines.
• 'Can Do' attitude with a strong customer service mindset.