Apprentice Customer Success Representative
Forfront is an innovative software company based in Epsom, Surrey. Since 1998, we've been delivering sophisticated digital solutions to both public and private sector organisations.
Role
- Acts as a routine contact point for customers, receiving and handling requests for support
- Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
- Maintains records, informs users about processes and advises relevant persons of actions taken
- Identifies opportunities to promote features and functions to customers
- Uses application management software and tools to collect agreed performance statistics
- Assists in devising permanent or temporary corrections and workarounds for issues
- Assists with account administration and back office tasks
Collaborates with development and other resources to resolve issues
Training
- Customer Service Specialist Level 3 Apprenticeship Standard
- Training will take place on location with an online session every month
- Customer Success Manager
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)
- Working Week
- Monday - Friday, 9.00am - 6.00pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 31st October 2025
- Start Date
- Saturday, 1st November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
FORFRONT LIMITED
Forfront is an innovative software company based in Epsom, Surrey. Since 1998, we've been delivering sophisticated digital solutions to both public and private sector organisations. Our flagship product, e-shot™, is a trusted communications and engagement platform used by local councils, NHS trusts and central government departments. It helps teams inform and engage citizens, promote initiatives, share policy updates and more — all in a secure, accessible and impactful way. We proactively help customers to improve their digital communications whilst making sure we are always available to help when needed.
- Company
- FORFRONT LIMITED
- Location
- GLOBAL HOUSE, ASHLEY AVENUE, EPSOM, SURREY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 to £25,396.80 a year
- Posted
- Company
- FORFRONT LIMITED
- Location
- GLOBAL HOUSE, ASHLEY AVENUE, EPSOM, SURREY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 to £25,396.80 a year
- Posted