1st Line Support Analyst

Assistant IT Support Analyst

Up to £31,000

Onsite in Sevenoaks, Kent with some hybrid working flexibility

*Please only apply for consideration if you are able and willing to commute to Sevenoaks, Kent daily. Free parking is available, otherwise the site is within walking distance of Sevenoaks train station.*

Do you have 18 months+ professional experience in an IT support role focused on 1st line / helpdesk / service desk style support? Are you enthusiastic, with a can-do attitude and excellent customer service skills? If so, you could be the candidate we are looking for...

We have a truly brilliant role which would be very well suited to someone who is early in their IT career, bringing 18 months+ professional experience in an IT support role focused on 1st line / helpdesk / service desk style support, who is keen to gain exposure to new environments and learn from a talented team around them. In this IT Support Analyst role, you will be required to use customer service skills, problem solving abilities and base IT knowledge to provide users with solutions to existing issues and new requirements, as well as having the opportunity to get stuck into new project work incorporating infrastructure, network security and project management tasks.

Join a prestigious secondary school education establishment in the picturesque, bustling town of Sevenoaks, Kent in a full-time permanent role as an IT Support Analyst as part of a growing IT team. Enjoy an engaging, fulfilling and varied role where you will evolve your skills and develop in your career, whilst supporting students and staff with IT service requests and fixing technology problems as part of the wider IT department.

Requirements for the Assistant IT Support Analyst role are:

• 18+ months of Windows device support experience
• A blend of experience in areas including Office365, Active Directory, PC and Wi-Fi troubleshooting and building laptops would be great, but any areas you are unfamiliar with can be taught
• Exceptional customer service and communication skills, with upbeat energy and enthusiasm.

It is essential that you have a personable, approachable character with confidence in communicating to non-technical customers, and you are keen to be in a user-facing environment. You will be proving a high quality, professional standard of service and will need to enjoy helping people from secondary school-aged children to senior leaders with a logical, consistent approach to problem solving and a can-do attitude.

The offering for the Assistant IT Support Analyst role is a full time, permanent position which is onsite in Sevenoaks, Kent (with some hybrid working potential in time) of 35 hours per week across 52 weeks of the year, with a salary of up to £31,000 depending on experience and skillset, and benefits including 27 days of annual leave + bank holidays (rising to 38 days total over length of service), free 3-course lunches, free parking, a very attractive up to 10% non-contributory pension, onsite fitness centre access and more. Employment is subject to satisfactory references taken upon acceptance of offer of employment, and a satisfactory DBS check.

*Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently, due to no visa sponsorship or support with relocation to the UK being available.*

Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, AI, Cybersecurity, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.