IT Support - 1st Line

This leading technology distributor are looking for an IT Support / Service Desk  person to join their busy IT team (1st line support).

This is a brilliant opportunity if you thrive in a fast-moving environment, enjoy solving problems, and want to make a real impact as the “go-to” person for IT support.

In this role, you’ll be the first point of contact for technical queries across the business, providing support on hardware, software, telephony, and connectivity. 

You’ll also get hands-on with infrastructure projects, PC and laptop provisioning, and training users — so no two days will ever look the same.

The right person will bring a mix of technical know-how and strong people skills. Salary up to £30,000 depending on your skills and experience.

This role is based on the outskirts of Birmingham - easily commutable from Walsall, West Bromwich, Wolverhampton, Dudley, Smethwick, etc.

Company benefits include: 25 days holiday (plus bank holidays), 5% pension, life assurance cover, healthcare plan, plus annual bonus scheme.

You’ll be confident working with Windows environments, Office 365, Active Directory, and networking basics (LAN/WAN, VPN, Wi-Fi). 

Just as importantly, you’ll be approachable, professional, and able to explain tech clearly to non-technical colleagues.

We’re looking for someone proactive, logical, and eager to keep learning. If you’re the type of person who spots improvements before being asked and enjoys collaborating with a team, you’ll fit right in.

This role offers a great platform to grow your IT career with a supportive employer that values innovation and continuous improvement. Interested? Then apply today!