IT Support Engineer
IT Support Engineer - Orpington - On-site with occasional travel to customer sites - £28k - £35k
FryerMiles are delighted to be working with an award winning, integrated solutions provider to assist with their recruitment of an On-site L1 & L2 Engineer.
Specific responsibilities include:
- Support customers on-site via email, phone or ticketing system
- Overseeing technical support to other sites where issues can't be resolved remotely
- Acting as the initial point of contact for diagnostics, incident logging and configurations
- Contributing to log all calls via a ticketing system
- Provide out-of-hours support on-site to customers as and when required
- Ability to create reports and document issues whilst escalating when required
- Liaising with senior teams for complex issues and learn the troubleshooting steps for new users
- Allocate complex issues to the relevant teams
Experience/Qualification:
- 1-2 years in a proven background in IT support and managed service delivery
- CompTIA A+, Network A+ or Microsoft Certified
- Experience with remote support tools and ticketing systems
- Proficient in Windows operating systems, Active Directory, Office365 and Networking
- Excellent understanding in troubleshooting hardware, software and networking
- Willing to travel to customer sites as and when needed
- Must hold a full driving licence
IT Support Engineer - Orpington - On-site with occasional travel to customer sites - £28k - £35k
- Company
- FryerMiles Recruitment
- Location
- Orpington, Kent, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £35,000 per annum
- Posted
- Company
- FryerMiles Recruitment
- Location
- Orpington, Kent, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £35,000 per annum
- Posted