Timetabling Officer Apprentice - Birmingham

Main Responsibilities:

• To assist the Timetabling team to prepare and maintain academic timetables across different departments and campuses, ensuring schedules run smoothly.
• Support with updating and managing staff and student schedules, including any changes to classes, rooms, or resources.
• Assist in managing user accounts within the timetabling system, setting up access for new starters and updating permissions as needed.
• Respond to timetabling queries from staff and students, offering clear and helpful information or guidance.
• Keep accurate records of all timetable changes and updates to support auditing, reporting and data integrity.
• Work with data to analyse attendance or any timetabling related matters and help create reports for managers and other stakeholders.
• Collaborate with colleagues across academic and administrative teams to support the effective delivery of timetabling operations.
• Adhere to GBS policies and data protection regulations to make sure all information is handled safely and correctly.
• Carry out any other duties reasonably commensurate with the role, as directed by the Senior Timetabling Officer.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Customer care skills
• Team working

• Maths GCSE or equivalent, grade 4-9 (Essential)
• English GCSE or equivalent, grade 4-9 (Essential)