Digital Workplace Field Engineer
Role Overview
We are seeking a Digital Workspace / Field Engineer to join an established end user support function delivering high quality IT services across multiple UK locations. This is a field-based role with a base office, requiring regular travel to client and office sites.
You will play a key role in maintaining secure, compliant, and high performing digital workspaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience.
Key Responsibilities
- Provide 2nd Line End User Support for hardware, software, and application issues
- Manage incidents and service requests via the ITSM platform (e.g., Hornbill)
- Build, configure, and deploy Windows 10/11 laptops and desktops
- Deliver Laptop Refresh programmes and device lifecycle management
- Administer Microsoft Intune, Autopilot, and mobile device management
- Perform software installations, updates, and patch management
- Monitor device compliance, antivirus, and security tooling
- Support Active Directory administration, including group policies
- Provide basic network troubleshooting (TCP/IP, LAN/WAN)
- Assist with small scale project delivery and rollout initiatives
- Maintain strong communication with stakeholders and end users
- Travel to client as required
Required Skills & Experience
- Proven experience in a 2nd Line / Digital Workspace / EUC / Field Engineer role
- Strong knowledge of Windows 10/11 and Microsoft 365
- Hands-on experience with Microsoft Intune and device management tools
- Experience delivering Laptop Refresh / Device Rollout programmes
- Familiarity with ITSM / ITIL environments
- Understanding of Active Directory administration
- Basic network troubleshooting skills
- Excellent customer service and communication skills
- Comfortable working in client-facing environments
- Full UK driving licence (essential)
Desirable Skills
- Experience with Mobile Device Management platforms (e.g., MobileIron)
- Knowledge of deployment tools such as PDQ
- Exposure to Autopilot and modern endpoint provisioning
- Experience supporting iOS and Android devices
Candidate Profile
We are looking for a hands-on, personable, and proactive engineer who enjoys variety, thrives in a client facing environment, and takes ownership of issues through to resolution. The ideal candidate will balance technical capability with strong interpersonal skills and be comfortable operating both independently in the field and collaboratively within a central IT team.
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