IT Support Engineer
Location: London (onsite)
Duration: 3-6 months
Rate: £150 per day (umbrella only/inside IR35)
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Provide hands-on support for laptops, desktops, and mobile devices (Windows, macOS, iOS/Android).
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Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones.
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Log, track, and resolve user issues through the service desk system, escalating where necessary.
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Support day-to-day operations including password resets, user account administration, and software installations.
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Coordinate with third-party vendors (eg, Dell) for warranty repairs or replacement.
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Maintain accurate asset and stock management records.
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Contribute to documentation of IT procedures and support guides.
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Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution.
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Assist with basic testing (UAT) for new desktop or mobile solutions.
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Support JAMF- or Intune-managed devices under supervision.
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1-2 years' experience in IT support (helpdesk, desktop, or field-based).
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Basic understanding of Windows 10/11, MS Office 365, and Active Directory.
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Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential.
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Good understanding of hardware and peripheral troubleshooting.
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Excellent communication and customer service skills.
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ITIL awareness or certification advantageous.
- Company
- Global Technology Solutions Ltd
- Location
- London, United Kingdom
- Employment Type
- Contract
- Salary
- GBP Daily
- Posted
- Company
- Global Technology Solutions Ltd
- Location
- London, United Kingdom
- Employment Type
- Contract
- Salary
- GBP Daily
- Posted