IT Support Engineer

Location: London (onsite)
Duration: 3-6 months
Rate: £150 per day (umbrella only/inside IR35)

• Provide hands-on support for laptops, desktops, and mobile devices (Windows, macOS, iOS/Android).

• Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones.

• Log, track, and resolve user issues through the service desk system, escalating where necessary.

• Support day-to-day operations including password resets, user account administration, and software installations.

• Coordinate with third-party vendors (eg, Dell) for warranty repairs or replacement.

• Maintain accurate asset and stock management records.

• Contribute to documentation of IT procedures and support guides.

• Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution.

• Assist with basic testing (UAT) for new desktop or mobile solutions.

• Support JAMF- or Intune-managed devices under supervision.

• 1-2 years' experience in IT support (helpdesk, desktop, or field-based).

• Basic understanding of Windows 10/11, MS Office 365, and Active Directory.

• Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential.

• Good understanding of hardware and peripheral troubleshooting.

• Excellent communication and customer service skills.

• ITIL awareness or certification advantageous.