IT Desktop Support Technician Apprentice
Are you looking to build a long-term career in ICT? Then look no further! Start your career today with a level 3 ICT Apprenticeship with Golfbreaks Ltd and Kaplan. You will be gaining valuable workplace experience including dealing with systems and data, processes and installations whilst working towards the qualification.
Role
Job duties include:
- Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation
- System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure
- Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users
- Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance
- Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability
Training
Information Communications Technician Apprenticeship Level 3:
- The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times
- This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment
- Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer
- The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues
- Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services
- Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects
- Progression into a more senior role within the Infrastructure team or one of the other teams in the IT Department
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- KAPLAN FINANCIAL LIMITED
- Working Week
- Monday - Friday, Shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 31st August 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- Basic Maths GCSE or equivalent, grade 9/A* - 4/C (Essential)
- Standard English GCSE or equivalent, grade 9/A* - 4/C (Essential)
About the Employer
Golfbreaks Ltd
Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. We organise an extensive range of golf breaks, holidays, and tournament experiences and so far, have sent over 3 million golfers to more than 2,500 resorts and golf courses worldwide.We have 150+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.
- Company
- Golfbreaks Ltd
- Location
- Minton Place, Victoria Street, London, United Kingdom, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- Golfbreaks Ltd
- Location
- Minton Place, Victoria Street, London, United Kingdom, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted