IT Support

IT Support Analyst – job opportunity Salary: £23k - £27k + Benefits Location: Denbighshire, North Wales (Hybrid)  Our client, based in Denbighshire, North Wales, is a software-led business, now looking to recruit an IT Support Analyst to join their engineering team and support with their SaaS based platform.This role involves resolving end-user technical requests and managing incidents to minimise business impact.IT Support Analyst background–

• Prior experience in a desktop/technical support environment
• Experience in documenting and knowledge sharing is important.
• Customer-focused approach
• Testing of IT system upgrades
• Experience in managing databases
• Must be a strong team player.

IT Support Analyst key responsibilities & skills:

• Assisting on the support desk to resolve IT issues and support business operations.
• Being resourceful and capable of solving complex problems.
• Enthusiastic about helping clients, understanding their problems with empathy, and devising solutions.
• Strong communication and customer engagement skills to thoroughly understand needs.

Benefits:

• Opportunity for quick career advancement.
• Fantastic training and support.
• Hybrid working (3-4 days on site)

  If this role sounds interesting to you, please APPLY & get in touch with Vicky Heard @ Greenfield IT Recruitment on  or  for more information.