Customer Service Apprentice / Service Desk Analyst

Do you have an interest in IT and are eager to learn?

Ever wanted to learn how to provide technical support to others? Well, you are in the right place!

We’re looking for our next IT Service Desk Analyst Apprentice.

You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service.

This opportunity provides hands-on experience and structured training to help you successfully complete your apprenticeship and launch your career in IT.

You’ll grow in confidence and customer service skills and learn how to prioritise your workload.

We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the opportunity to be involved in real-world IT projects.

Ready to start your journey in IT? We can’t wait to hear from you!

Key responsibilities

• Provide IT support via phone, face-to-face, and electronic communications
• Investigate and log incoming issues with accurate detail
• Escalate unresolved incidents to appropriate support teams
• Assist with software and hardware troubleshooting
• Maintain records through our service desk system

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working

• English GCSE, grade D/3 (Essential)
• Maths GCSE, grade D/3 (Essential)