Customer Data Analyst

Customer Data Analyst - up to £50,000 | Hybrid (2 days per week in London)

High-growth consumer services company | Expanding data team | Customer behaviour & retention focus

I'm supporting a rapidly expanding consumer services organisation that has seen significant growth and investment in digital, data, and customer analytics over the past few years. As part of their continued transformation, they are looking for a Customer Data Analyst to join their insights function and help shape customer strategy across the business.

This is an opportunity to join a modern, insight-driven environment, working with senior stakeholders and influencing decisions around customer value, retention, product innovation, and commercial performance.

You will join a collaborative analytics team and work with stakeholders across Commercial, Marketing, Finance, and Technology. Your focus will be understanding customer behaviour, identifying value opportunities, and delivering insights that directly inform business strategy.

• Develop and enhance customer segmentation to identify behavioural and value-based groups.

• Analyse churn, retention, loyalty, and customer lifetime value to support business planning.

• Explore diverse datasets - including customer interactions, service usage, device/behavioural data, and geographic insights - to uncover new opportunities.

• Conduct deep-dive evaluations of customer-focused product ideas and potential investments, providing clear, actionable recommendations.

• Partner with senior stakeholders to communicate insights in a simple, commercial, and impactful way.

• Support A/B testing, funnel analysis, and journey optimisation initiatives.

• Build dashboards and automate reporting to improve operational efficiency and insight accessibility.

• Strong SQL and Python experience with solid analytical and storytelling skills.

• Background in customer or commercial analytics (telco, subscription, retail, e-commerce, utilities, FS, etc. all relevant).

• Ability to translate complex data into clear, actionable insight.

• Confident working with senior stakeholders and owning analysis end-to-end.

• Experience with segmentation, churn/retention analysis, or CLTV modelling is a strong advantage.

• Someone proactive who enjoys solving real business problems with simple, effective solutions.

• Join a fast-growing organisation investing heavily in analytics and insight.

• Work on high-impact customer insight projects with strong visibility across the business.

• Lots of opportunity for greenfield analysis-many datasets remain underutilised.

• Collaborative team environment with strong leadership and clear direction.

• Ideal for someone who enjoys mixing hands-on analytics with strategic business influence.

• Up to £50,000 base salary plus benefits

• Hybrid: 2 days per week in theLondon office

• Excellent exposure, learning opportunities, and ownership of key customer insight projects