Senior CRM Manager
Senior CRM Manager
London up to £65,000
This is an exciting opportunity to take on a strategic, client‐facing CRM role within a high‐performing digital team. You’ll shape CRM strategy across several well‐known brands, lead end‐to‐end delivery, and become a trusted advisor to senior stakeholders — all while working in one of the UK’s most consistently top‐ranked workplaces.
The Company
They are a rapidly growing digital growth agency based in Central London, known for their collaborative culture, strong industry reputation, and ability to deliver impactful CRM and lifecycle programmes for major consumer brands. Their environment blends strategy, insight, and hands‐on delivery, giving you the chance to work across a variety of industries and marketing technologies. With a close‐knit team structure and strong leadership, they offer an ideal setting for CRM specialists looking to elevate their strategic responsibilities.
The Role
As Senior CRM Manager, you will lead multi‐channel CRM programmes across several clients, combining strategic thinking, analytical insight, and day‐to‐day delivery. You will:
- Develop end‐to‐end CRM strategies across email, push, and SMS.
- Build automated journeys, segmentation approaches, and dynamic content.
- Review existing CRM activity and identify opportunities to improve performance.
- Advise clients on their CRM and martech setup, including migrations and optimisation.
- Shape data strategies to ensure teams can understand and activate customer behaviour.
- Analyse campaign performance and turn insights into clear recommendations.
- Present confidently to senior client stakeholders and support account growth.
- Lead projects and mentor junior team members (without formal line management).
Your Skills & Experience
You will bring:
- Around 5 years’ experience in CRM across multiple clients or organisations.
- Strong strategic ability — able to define CRM strategy, not only execute.
- Experience with one or more CRM / marketing automation platforms.
- A solid understanding of multi‐channel CRM (email‐only backgrounds welcome if strategic).
- Strong analytical mindset and ability to interpret performance data.
- Confidence in leading client conversations, presenting insights, and influencing direction.
- Proactive, energetic working style with the ability to manage multiple projects.
What They Offer
- Up to £65,000 base salary
- Hybrid working (3 days office, including Fridays)
- Work with a highly regarded, people‐first agency with strong progression opportunities
- Exposure to multiple major brands and modern CRM technologies
- Supportive team culture with regular socials and development opportunities
HOW TO APPLY:
- Apply by sending your CV to Joe by the link below